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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mo R

August 29, 2026

5  out of  5
rating by Mo R
"Fantastic experience! Very knowledgeable and locked down a very good rate! Highly recommend!"
We responded:
"Mo, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Saint Augustine. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Lance Atwood and Team "
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Silvia Neish

August 28, 2026

5  out of  5
rating by Silvia Neish
"Excellent above and beyond"
We responded:
"Hi Silvia, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Lance Atwood, Your State Farm Agent "
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Jack Stewart

August 27, 2026

5  out of  5
rating by Jack Stewart
"Excellent quote for car insurance. Melinda was very good at her job."
We responded:
"Thank you so much for the 5 stars, Jack! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Charles Carter

August 21, 2026

5  out of  5
rating by Charles Carter
"Shannon was very helpful and knowledgeable! She made the policy process very easy and quick. Shannon was very fast to respond to questions and professional. We will recommend Shannon and State Farm to our family and friends. Thanks again Shannon!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Saint Augustine insurance team. "
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Jaxon Fraser

August 15, 2026

5  out of  5
rating by Jaxon Fraser
"They were great got me an awesome deal and made me feel like my needs were met"
We responded:
"Wow, thank you for the 5-star review, Jaxon! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Chalres

August 13, 2026

5  out of  5
rating by Chalres
"Leslie was great. She explained everything to me and the fees. Very professional"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Kate Mora

August 12, 2026

5  out of  5
rating by Kate Mora
"10/10 helped me save over $200 on car insurance with just a phone call, shout out to Shannon"
We responded:
"Kate, thank you for the fantastic review! We’re always here to support you with your insurance needs in Saint Augustine. "
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Dan Leber

August 4, 2026

5  out of  5
rating by Dan Leber
"Malinda was very patient and extremely helpful. I enjoyed purchasing car insurance for once. I would recommend her for your insurance need."
We responded:
"Thank you so much for the 5 stars, Dan! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Jim Grant

August 3, 2026

5  out of  5
rating by Jim Grant
"The people were very friendly and very knowledgeable answered all my questions I couldn’t be happierThe"
We responded:
"Hi Jim, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Lance Atwood’s team.  Please reach out to us if any questions come up!  - Lance Atwood’s Insurance Team "
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Elizabeth Williams

July 31, 2026

5  out of  5
rating by Elizabeth Williams
"Shanon was knowledgeable, patient, and professional. She did thorough research, kept in touch by phone and email, answered my questions, and stayed on top of everything."
We responded:
"Thank you so much for your kind review, Elizabeth!  If you need insurance assistance, we are just an email or call away! - Lance Atwood, your State Farm Agent   "
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Tracy Guerrero

July 22, 2026

5  out of  5
rating by Tracy Guerrero
"Leslie is Great at her job and explaining everything perfectly they saved me over 150 a month"
We responded:
"Thank you so much for the 5-star rating, Tracy! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Lance Atwood "
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Carol Beltz

July 20, 2026

5  out of  5
rating by Carol Beltz
"Good customer service in customizing my auto insurance needs and figuring out discounts."
We responded:
"Carol, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Cory Davis

July 17, 2026

5  out of  5
rating by Cory Davis
"Malinda was very helpful with my insurance requirements. I will recommend her everytime"
We responded:
"Thanks so much for the amazing review, Cory! We really appreciate your support here in Saint Augustine. Just reach out anytime if you need us - we’re here for you. "
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Trisha Richards

July 13, 2026

5  out of  5
rating by Trisha Richards
"Shannon was wonderful! Patient, kind, friendly and answered all of my questions!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Lance Atwood’s Team! We deeply appreciate your kind words here in Saint Augustine . "
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Daren Sallas

June 3, 2026

5  out of  5
rating by Daren Sallas
"The entire team makes me feel like family! Insurance with them, is ASSURANCE! Thanks for everything you guys have done, and continue to do."
We responded:
"Thank you Daren, it is a pleasure working with you and your team!"
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Lesley Clark

May 29, 2026

5  out of  5
rating by Lesley Clark
"BEST AGENT EVER!!!! 10/10 would recommend. Everyone goes the extra mile !!!"
We responded:
"Lesley, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Lance Atwood’s Team!"
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Raymond Eisenacher

May 29, 2026

5  out of  5
rating by Raymond Eisenacher
"Been a while since I had to get renters insurance. Miss Shannon made it painless and entertaining..wonderful young lady."
We responded:
"Thank you for the amazing review, Raymond! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Dominic Nazario

May 28, 2026

1  out of  5
rating by Dominic Nazario
"Horrific service staff rude and agent never calls you back!"
We responded:
"Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with your experience especially regarding communication and the service you received.

We also want to clarify that we do not have an active policy with you, so we’re unable to access your specific case through our current records. That said, we take feedback like this seriously and will address any concerns internally to ensure our team is providing the level of support our customers expect.

If you’re able, please message us (or call our office) with any details you have such as the approximate date of your request and what service you were trying to arrange, so we can look into what happened and follow up appropriately."
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Sherry Snell

May 26, 2026

5  out of  5
rating by Sherry Snell
"I spoke with Bella who is very knowledgeable and kind. The quote was 1/2 what I am currently paying, and it was completed quickly and easily over the phone! I will definitely refer others!!!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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beth rosiello

May 7, 2026

5  out of  5
rating by beth rosiello
"Kaitlyn was very knowledgeable and patient I appreciate her going over the policy with me."
We responded:
"beth, thank you for your wonderful review of State Farm Agent Lance Atwood’s Team!"
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John Irizarry

May 6, 2026

4  out of  5
rating by John Irizarry
"I was interested in purchasing a new Tesla model Y and was shopping around for a cheaper rate of insurance than what Geico quoted me to replace one vehicle. After speaking to Bella I found out that not only was her quote cheaper, but with my other three vehicles, I was saving around three hundred dollars a month on all my vehicles. After 15 years with Geico I did not hesitate and signed with State Farm. Thank you Bella!"
We responded:
"John, thank you for your great review. We deeply appreciate your feedback and are pleased to hear that your experience with State Farm Agent Lance Atwood’s Team was a positive one. "
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Brooke Mahler

May 6, 2026

5  out of  5
rating by Brooke Mahler
"This is the GREATEST insurance office I have ever dealt with. Everyone I speak with is knowledgeable and kind. It is truly remarkable. I can’t say enough about them!!"
We responded:
"Thank you so much for the 5-star rating, Brooke! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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carol gilmore

April 14, 2026

5  out of  5
rating by carol gilmore
"I did business with Travers. He was very thorough, professional and committed. He gets A+ for followup. Also, he saved me $600 a year."
We responded:
"Thank you for the amazing review, carol! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Leo Casaes

March 25, 2026

5  out of  5
rating by Leo Casaes
"Words can’t express how much of good of an experience I’ve had with this office. They’ve been nothing but helpful to me, anytime I need. My agent Bella specifically, goes above and beyond to help me with whatever I need. I will always be grateful, I cannot recommend her enough."
We responded:
"Leo, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Lance Atwood’s Team is just a call or email away!"
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Christopher Bussa

March 25, 2026

5  out of  5
rating by Christopher Bussa
"Kaitlyn was amazing and I will be also be adding condo and flood insurance soon. Possibly whole life policy as well! Thanks so much."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "